Patient rights and complaints

1. The institution

KM+CLINIC, UAB, company code 306250309, Konstitucijos pr. 15, Vilnius. Healthcare licence No. 6309 (issued 13 January 2026). The licence was issued by, and the clinic's activity is supervised by, the State Health Care Accreditation Agency under the Ministry of Health (VASPVT).

The clinic provides only those healthcare services listed in its licence.

2. Your rights

To be informed about your condition, what the procedure involves, its possible consequences and the alternatives — in plain language, not medical language.
To consent, or to refuse. A procedure is carried out only with your consent, and you may withdraw that consent at any point before it begins.
To see your medical records and to receive copies of them.
To have inaccurate data about you corrected.
Privacy and confidentiality. Information about your health is not passed to third parties without your consent, except where the law requires it.
To choose your specialist from those who provide the service you need.
To complain, and to receive an answer.

3. How to complain to the clinic

Complaints are accepted in writing:

by e-mail to info@kmclinic.lt;
by post or in person at Konstitucijos pr. 15, Vilnius.

Please give your name, your contact details, when and which service was provided, and what you are asking for. We cannot examine anonymous complaints — there would be nobody to answer.

We answer in writing within 20 working days of receiving the complaint.

4. If our answer does not satisfy you

You have the right to take the matter to VASPVT. Note that VASPVT is approached only after the complaint has been made to the clinic and its answer has not satisfied you.

VASPVT: Jeruzalės g. 21, LT-08420 Vilnius · vaspvt@vaspvt.gov.lt · https://vaspvt.lrv.lt

On the handling of personal data you may contact the State Data Protection Inspectorate (VDAI): L. Sapiegos g. 17, LT-10312 Vilnius · ada@ada.lt · https://vdai.lrv.lt

5. Cancelling a visit

If you cannot come, please tell us in advance on +370 626 45003. We can then offer the slot to another patient, and find you a better time.